Free course
US$0.00
Premium course
US$30.90
Quality Supervisor Course
Carry your call centre work to the next level with our Quality Supervisor Training Course. This course na designed to make you sabi well-well about how to make things better for quality and how to check call. You go learn how to put good monitoring system in place, design training and incentive wey go mek impact, and sabi how to check call well-well. You go get di correct expertise for evaluating talk-talk skills, understanding important performance indicator dem like QA score and CSAT, and using correct tools like CRM system. Change feedback into plan wey person fit use and push customer satisfaction up to di top.
- Implement Monitoring Systems: Master tool dem for making call quality and efficiency betta.
- Design Training Programs: Create training wey go mek impact for call centre excellence.
- Evaluate Communication Skills: Check and betta agent and customer talk-talk.
- Provide Constructive Feedback: Give correct insight wey person fit use to grow for work.
- Understand Call Center KPIs: Mek metrics like QA, FCR, AHT, and CSAT correct.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Carry your call centre work to the next level with our Quality Supervisor Training Course. This course na designed to make you sabi well-well about how to make things better for quality and how to check call. You go learn how to put good monitoring system in place, design training and incentive wey go mek impact, and sabi how to check call well-well. You go get di correct expertise for evaluating talk-talk skills, understanding important performance indicator dem like QA score and CSAT, and using correct tools like CRM system. Change feedback into plan wey person fit use and push customer satisfaction up to di top.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Master tool dem for making call quality and efficiency betta.
- Design Training Programs: Create training wey go mek impact for call centre excellence.
- Evaluate Communication Skills: Check and betta agent and customer talk-talk.
- Provide Constructive Feedback: Give correct insight wey person fit use to grow for work.
- Understand Call Center KPIs: Mek metrics like QA, FCR, AHT, and CSAT correct.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course