Public Service and Customer Care Course
Elevate your call centre performance through the Public Service and Customer Care Training. Develop expertise in de-escalation techniques, precise scripting, legal compliance, privacy protocols, and key performance metrics to manage challenging interactions with confidence and deliver dependable, courteous public service every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential skills in communication, de-escalation, and problem-solving for tough phone calls in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution rates, cut complaints, and provide respectful, consistent customer support using practical tools and real examples.
Elevify advantages
Develop skills
- De-escalate tense calls swiftly using effective emotional intelligence scripts.
- Control calls professionally by verifying, documenting, and resolving cases efficiently.
- Communicate services clearly in straightforward language that builds caller trust.
- Handle calls legally and ethically, safeguarding data and adhering to regulations.
- Optimise performance with KPIs and feedback to improve call centre outcomes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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