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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain essential skills in communication, de-escalation, and problem-solving for tough phone calls in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution rates, cut complaints, and provide respectful, consistent customer support using practical tools and real examples.

Elevify advantages

Develop skills

  • De-escalate tense calls swiftly using effective emotional intelligence scripts.
  • Control calls professionally by verifying, documenting, and resolving cases efficiently.
  • Communicate services clearly in straightforward language that builds caller trust.
  • Handle calls legally and ethically, safeguarding data and adhering to regulations.
  • Optimise performance with KPIs and feedback to improve call centre outcomes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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