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De-Escalation Course
Improve your call centre skills with our De-Escalation Training. It's made to give workers the techniques them need to handle difficult situations well. Learn how to manage your time, put important tasks first, and balance different responsibilities properly. You go learn ways to settle problems, including how to negotiate and calm people down, while improving your emotional intelligence and communication skills. You go get a better understanding of how to solve problems and be professional so that customers happy and you fit build strong relationships with them. Join now so you can change the way you deal with customers.
- Learn de-escalation well: Calmly settle arguments with techniques wey work.
- Improve communication: Listen properly and show empathy to connect with customers.
- Boost emotional intelligence: Manage stress and your emotions to make interactions better.
- Improve time management: Put important tasks first and handle things wey interrupt you well.
- Make customer service better: Always provide good quality service and adapt to different customer needs.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our De-Escalation Training. It's made to give workers the techniques them need to handle difficult situations well. Learn how to manage your time, put important tasks first, and balance different responsibilities properly. You go learn ways to settle problems, including how to negotiate and calm people down, while improving your emotional intelligence and communication skills. You go get a better understanding of how to solve problems and be professional so that customers happy and you fit build strong relationships with them. Join now so you can change the way you deal with customers.
Elevify advantages
Develop skills
- Learn de-escalation well: Calmly settle arguments with techniques wey work.
- Improve communication: Listen properly and show empathy to connect with customers.
- Boost emotional intelligence: Manage stress and your emotions to make interactions better.
- Improve time management: Put important tasks first and handle things wey interrupt you well.
- Make customer service better: Always provide good quality service and adapt to different customer needs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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