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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical tools to remain calm, communicate clearly, and sort out challenging complaints while following guidelines. You will learn empathy, emotional management, and professional words that calm anger, along with scripts, de-escalation methods, and steps for solving issues with refunds, deliveries, and faulty goods. Boost customer satisfaction, cut down escalations, and safeguard both customers and your business.

Elevify advantages

Develop skills

  • Empathetic call handling: calm angry customers quickly without accepting blame.
  • Guideline-based fixes: settle shop complaints while fully following rules.
  • Effective call scripts: create brief, straightforward scripts for hard situations.
  • Target-driven results: enhance AHT, FCR, CSAT, and complaint escalation figures.
  • Stress-proof service: apply fast self-care methods to prevent burnout during calls.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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