Dealing with Difficult Customers Course
This course equips participants with essential skills to manage difficult customer interactions effectively, focusing on de-escalation, empathy, and policy-compliant resolutions to improve service metrics and reduce escalations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Tough Customers Course provides practical tools to remain calm, communicate clearly, and sort out challenging complaints while following guidelines. You will learn empathy, emotional management, and professional words that calm anger, along with scripts, de-escalation methods, and steps for solving issues with refunds, deliveries, and faulty goods. Boost customer satisfaction, cut down escalations, and safeguard both customers and your business.
Elevify advantages
Develop skills
- Empathetic call handling: calm angry customers quickly without accepting blame.
- Guideline-based fixes: settle shop complaints while fully following rules.
- Effective call scripts: create brief, straightforward scripts for hard situations.
- Target-driven results: enhance AHT, FCR, CSAT, and complaint escalation figures.
- Stress-proof service: apply fast self-care methods to prevent burnout during calls.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course