Customer Success Course
This course provides essential skills for customer success professionals to reduce churn, boost adoption, and deliver value through data-driven strategies and effective communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Success Course equips you with practical skills to identify early risk indicators, minimise customer loss, and promote product usage. You will learn to create effective scripts, call strategies, and recovery plans, develop six-month success strategies, utilise analytics to monitor user behaviour, and produce straightforward reports for management. By the end, you will be prepared to safeguard revenue, enhance customer satisfaction, and expand reliable, top-notch customer interactions.
Elevify advantages
Develop skills
- Call workflow expertise: create quick, service-level agreement-based call, chat, and email processes.
- Customer risk identification: detect loss indicators early through data and call observations.
- Proactive retention calls: conduct compassionate recovery calls with defined follow-up actions.
- Product adoption analytics: monitor feature utilisation, user journeys, and health metrics.
- Executive-ready reporting: develop succinct customer success dashboards and return on investment overviews.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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