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Customer Service Training Course
Improve your call centre career with our Customer Service Training Course, adapted for The Gambia. This course will teach you how to deal with customers properly and well. You'll learn the basic principles of customer service, how to handle common problems in call centres, and how to meet customer expectations. We'll use interactive training like role-playing and getting feedback to improve how you communicate. You will learn to handle customers who are difficult, turn bad situations into good ones, and always find ways to improve the training. Register now to start learning!
- Learn the basic principles of customer service to talk to customers well.
- Grow your ability to understand how customers feel, so they are happy and loyal.
- Use methods to calm down difficult situations.
- Use feedback to always make the service better.
- Create interesting training lessons that can be used in real life.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre career with our Customer Service Training Course, adapted for The Gambia. This course will teach you how to deal with customers properly and well. You'll learn the basic principles of customer service, how to handle common problems in call centres, and how to meet customer expectations. We'll use interactive training like role-playing and getting feedback to improve how you communicate. You will learn to handle customers who are difficult, turn bad situations into good ones, and always find ways to improve the training. Register now to start learning!
Elevify advantages
Develop skills
- Learn the basic principles of customer service to talk to customers well.
- Grow your ability to understand how customers feel, so they are happy and loyal.
- Use methods to calm down difficult situations.
- Use feedback to always make the service better.
- Create interesting training lessons that can be used in real life.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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