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Customer Retention Technician Course

Customer Retention Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Take your call centre work to the next level with our Customer Retention Technician Training. You'll learn how to talk to people well, including how to persuade them and handle tough talks. You'll understand why customers leave, how it affects business, and what to do to stop it. You'll also learn to plan and put retention plans in place, check what customers say, and manage projects well. This training will give you real, top-quality skills to make customers happy and help the business do well.

Elevify advantages

Develop skills

  • Learn how to persuade people so you can talk to customers better.
  • Look at what customers say to find out what's happening and make the service better.
  • Create good retention plans to stop customers from leaving.
  • Plan and do projects carefully so they work well.
  • Use resources wisely to get the best results from retention efforts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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