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Customer Retention Technician Course
Take your call centre work to the next level with our Customer Retention Technician Training. You'll learn how to talk to people well, including how to persuade them and handle tough talks. You'll understand why customers leave, how it affects business, and what to do to stop it. You'll also learn to plan and put retention plans in place, check what customers say, and manage projects well. This training will give you real, top-quality skills to make customers happy and help the business do well.
- Learn how to persuade people so you can talk to customers better.
- Look at what customers say to find out what's happening and make the service better.
- Create good retention plans to stop customers from leaving.
- Plan and do projects carefully so they work well.
- Use resources wisely to get the best results from retention efforts.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre work to the next level with our Customer Retention Technician Training. You'll learn how to talk to people well, including how to persuade them and handle tough talks. You'll understand why customers leave, how it affects business, and what to do to stop it. You'll also learn to plan and put retention plans in place, check what customers say, and manage projects well. This training will give you real, top-quality skills to make customers happy and help the business do well.
Elevify advantages
Develop skills
- Learn how to persuade people so you can talk to customers better.
- Look at what customers say to find out what's happening and make the service better.
- Create good retention plans to stop customers from leaving.
- Plan and do projects carefully so they work well.
- Use resources wisely to get the best results from retention efforts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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