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Customer Experience Specialist Course

Customer Experience Specialist Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call center work with our Customer Experience Specialist Training Program. Learn how to plan proper strategies by handling changes well and creating ways to focus on the customer. Improve how you talk to people by listening carefully and speaking clearly. Find out how to gather and study customer feedback, map out their journey, and spot important points. Get a better understanding of how call centers work, tackle problems, and make things run smoother. Plan and carry out tasks carefully by setting targets and managing resources well.

Elevify advantages

Develop skills

  • Learn how to manage change to make customer experiences better.
  • Create plans that put customers first for call centers.
  • Get very good at listening carefully and talking clearly.
  • Study feedback to keep making things better and better.
  • Map out what customers go through to find and fix what's bothering them.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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