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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre work with our Customer Experience Training Programme. This programme will change how you understand talking to customers. We will look at important ideas like knowing the difference between customer experience and customer service, using key performance indicators (KPIs) to see how well we are doing, and using customer feedback to improve. We will also learn about new things like AI, using machines to do work automatically, and using all channels to support customers. You will learn how to make plans to talk to customers better, make their experience more personal, and answer them faster. Join us and learn how to give customers the best experience possible.

Elevify advantages

Develop skills

  • Understand Customer Experience Well: Know the difference between customer service and customer experience.
  • Look at KPIs: Keep track of and understand key performance indicators.
  • Improve Communication: Make our ways of talking to customers better.
  • Make Things Personal: Change how we talk to each customer based on what they need.
  • Answer Faster: Get better at answering customer questions and complaints quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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