Customer Experience Course
This course equips you with essential skills to enhance customer interactions, master key CX metrics, and improve resolution efficiency for better satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Course helps you manage difficult interactions with confidence, using empathy and clear language, and steering conversations from greeting to resolution. Learn CX basics, key metrics like CSAT, NPS, FCR, and AHT, plus privacy essentials. Practice de-escalation, follow-up, and feedback loops while using analytics, QA tools, and knowledge bases to resolve issues quicker and improve customer satisfaction.
Elevify advantages
Develop skills
- CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
- Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
- First-contact resolution: design call flows and diagnostics to fix issues fast.
- De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
- QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course