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Customer Service Quality Course

Customer Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service Quality Course provides practical tools to create clear scorecards, set measurable quality targets, and monitor key metrics such as quality score, FCR, AHT, CSAT, and compliance. You will learn to conduct fair evaluations, analyse sample interactions, carry out root cause analysis, and develop targeted coaching and rollout plans that enhance consistency, satisfaction, and performance in every interaction.

Elevify advantages

Develop skills

  • Build call quality scorecards: design clear, practical evaluation forms quickly.
  • Track call centre KPIs: calculate quality, FCR, AHT, CSAT and compliance.
  • Analyse calls objectively: listen, score, and comment with evidence-based notes.
  • Find root causes: use 5 Whys, fishbone and Pareto to fix quality issues quickly.
  • Launch QA programmes: plan rollout, calibrate evaluators, and drive coaching cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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