Emergency Call Operator Course
This course trains emergency call operators in handling urgent situations, from initial call management to dispatch and self-care.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Emergency Call Operator Course equips you with practical tools to manage urgent calls confidently. You'll learn calm ways to start calls, quick assessments, and clear questions for traffic accidents, along with step-by-step remote first aid instructions, including CPR and stopping bleeding. Develop abilities in making dispatch choices, recording details, reassuring callers, and looking after your own emotions to provide quick, safe, and effective emergency help.
Elevify advantages
Develop skills
- Emergency scene guidance: deliver quick, safe CPR and bleeding control instructions.
- High-pressure call control: start, guide, and soothe upset callers in moments.
- Focused questioning: gather key traffic crash information using clear guides.
- Dispatch decisions: select and inform EMS, fire, and police with real protocols.
- Resilient operator mindset: record accurately and handle your stress after calls.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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