Log in
Choose your language

Call Center Management Course

Call Center Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master key management skills to plan staffing, create efficient schedules, and cover peak times while following labour rules. Learn to predict demand, use Erlang ideas, and turn data into proper rosters. Set good KPIs, make simple dashboards, and apply coaching methods, feedback systems, and ongoing improvement tools to raise performance, service quality, and operational steadiness.

Elevify advantages

Develop skills

  • KPI strategy design: build useful dashboards, targets, and review schedules quickly.
  • Call centre coaching: conduct targeted one-on-one sessions, PDPs, QA feedback, and correction plans.
  • Forecasting demand: produce accurate call volume predictions using real call centre data.
  • Workforce planning: convert predictions into efficient, rule-following schedules with basic Erlang.
  • Continuous improvement: carry out RCA, A/B tests, and feedback loops to improve CSAT and SL.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course