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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service Through WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, along with de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues faster and improve customer satisfaction in every conversation.

Elevify advantages

Develop skills

  • Mastery of WhatsApp support: manage chats quickly using professional call centre techniques.
  • De-escalation through text: calm upset customers swiftly with effective scripts.
  • Basics of tech troubleshooting: guide device fixes step-by-step via WhatsApp.
  • Handling orders and returns: resolve delivery, RMA, and refund problems in chat.
  • Secure messaging: verify identity and safeguard customer information in every chat.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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