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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service Through WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, along with de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues faster and improve customer satisfaction in every conversation.

Elevify advantages

Develop skills

  • Mastery of WhatsApp support: manage chats quickly using professional call centre techniques.
  • De-escalation through text: calm upset customers swiftly with effective scripts.
  • Basics of tech troubleshooting: guide device fixes step-by-step via WhatsApp.
  • Handling orders and returns: resolve delivery, RMA, and refund problems in chat.
  • Secure messaging: verify identity and safeguard customer information in every chat.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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