Customer Service via WhatsApp Course
This course equips you with essential skills for delivering exceptional customer service via WhatsApp, focusing on efficient chat management, conflict resolution, and secure communication to enhance customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Service Through WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, along with de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues faster and improve customer satisfaction in every conversation.
Elevify advantages
Develop skills
- Mastery of WhatsApp support: manage chats quickly using professional call centre techniques.
- De-escalation through text: calm upset customers swiftly with effective scripts.
- Basics of tech troubleshooting: guide device fixes step-by-step via WhatsApp.
- Handling orders and returns: resolve delivery, RMA, and refund problems in chat.
- Secure messaging: verify identity and safeguard customer information in every chat.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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