Customer Service for People with Disabilities Course
This course equips customer service professionals with essential skills to provide inclusive and effective support to customers with various disabilities, ensuring compliance, efficiency, and high satisfaction through practical training in communication, technology, and metrics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Service for People with Disabilities Course provides practical skills to assist customers with hearing, visual, cognitive, speech, and mobility disabilities through phone, text, and video interactions. You will learn inclusive scripts, respectful language, basics of assistive technology, legal requirements, and accessibility KPIs to resolve issues more quickly, safeguard privacy, and offer confident, high-quality support consistently.
Elevify advantages
Develop skills
- Accessible channels setup: configure phone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs fast.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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