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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and refining communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call center KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: craft concise, unbiased tools that truly reflect customer feedback.
  • Develop coaching and QA expertise: conduct productive one-on-ones, apply scorecards, and rapidly enhance agent performance.
  • Build impactful dashboard reports: produce straightforward SLA and queue visuals for swift, informed choices.
  • Implement change management: introduce new protocols using bite-sized learning and engaging gamification strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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