Log in
Choose your language

Call Quality Manager Course

Call Quality Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Make your call center skills top-notch with our Call Quality Manager Training. This training is for people who want to make service quality and customer satisfaction better. Learn how to create good quality improvement plans, put important process changes in place, and design training programs that hit the target. Master important numbers like First Call Resolution and Net Promoter Score, and learn how to manage resources, communicate with the team, and change strategies based on data. Move your career forward by making sure calls are handled well and customer feedback is understood properly.

Elevify advantages

Develop skills

  • Create quality improvement plans: Find and fix the main problems in the call center.
  • Put process changes in place: Make things work better with important changes.
  • Design targeted training: Create programs to make agents perform better.
  • Analyze customer feedback: Understand the data to make satisfaction scores better.
  • Monitor progress effectively: Keep track of numbers and change strategies to succeed.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course

Here you can study anything you want

Didn't find what you were looking for? Want to study about the topic you've always wanted?