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Call Quality Manager Course
Make your call center skills top-notch with our Call Quality Manager Training. This training is for people who want to make service quality and customer satisfaction better. Learn how to create good quality improvement plans, put important process changes in place, and design training programs that hit the target. Master important numbers like First Call Resolution and Net Promoter Score, and learn how to manage resources, communicate with the team, and change strategies based on data. Move your career forward by making sure calls are handled well and customer feedback is understood properly.
- Create quality improvement plans: Find and fix the main problems in the call center.
- Put process changes in place: Make things work better with important changes.
- Design targeted training: Create programs to make agents perform better.
- Analyze customer feedback: Understand the data to make satisfaction scores better.
- Monitor progress effectively: Keep track of numbers and change strategies to succeed.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Make your call center skills top-notch with our Call Quality Manager Training. This training is for people who want to make service quality and customer satisfaction better. Learn how to create good quality improvement plans, put important process changes in place, and design training programs that hit the target. Master important numbers like First Call Resolution and Net Promoter Score, and learn how to manage resources, communicate with the team, and change strategies based on data. Move your career forward by making sure calls are handled well and customer feedback is understood properly.
Elevify advantages
Develop skills
- Create quality improvement plans: Find and fix the main problems in the call center.
- Put process changes in place: Make things work better with important changes.
- Design targeted training: Create programs to make agents perform better.
- Analyze customer feedback: Understand the data to make satisfaction scores better.
- Monitor progress effectively: Keep track of numbers and change strategies to succeed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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