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Call Center Supervisor Course
Improve your career with our Call Centre Supervisor Course, designed to give professionals the important skills dem need for success. Learn about di key performance indicators dem wey go helep boost team work and mek customers happy. Learn how to handle serious complaints with good communication and by making sure the team dey work together well. Tackle common problems like plenty people leaving job and how to keep di quality of work up. Optimize how things dey go using Six Sigma, Lean Management, and how to use technology. Develop plans wey people fit use with clear goals and how to manage resources. Join us today so you fit improve your supervisory skills!
- Master KPIs: Boost team work rate and customer satisfaction.
- Resolve Escalations: Manage and solve customer problems well.
- Optimize Processes: Use Six Sigma and Lean management ways.
- Enhance Communication: Develop good team work skills.
- Action Planning: Put resources where dem need to dey and set clear goals wey people fit measure.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your career with our Call Centre Supervisor Course, designed to give professionals the important skills dem need for success. Learn about di key performance indicators dem wey go helep boost team work and mek customers happy. Learn how to handle serious complaints with good communication and by making sure the team dey work together well. Tackle common problems like plenty people leaving job and how to keep di quality of work up. Optimize how things dey go using Six Sigma, Lean Management, and how to use technology. Develop plans wey people fit use with clear goals and how to manage resources. Join us today so you fit improve your supervisory skills!
Elevify advantages
Develop skills
- Master KPIs: Boost team work rate and customer satisfaction.
- Resolve Escalations: Manage and solve customer problems well.
- Optimize Processes: Use Six Sigma and Lean management ways.
- Enhance Communication: Develop good team work skills.
- Action Planning: Put resources where dem need to dey and set clear goals wey people fit measure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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