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Back Office Specialist Course
Take your call centre work to the next level with our Office Operations Expert Course. It's designed to make you better at technology, talking to people, and managing information. You'll learn how to use automation tools, connect customer systems (CRM), and understand data to make things run smoother. You'll also get better at working with others and talking to people inside the office so information flows easily. We'll teach you how to find information, enter it properly, and store it safely. You'll learn how to spot problems that slow things down and find ways to make things faster and better. Get real, useful skills that will make you a star in office operations.
- Master Automation Tools: Get good at using the newest technology to make work faster and easier.
- Connect CRM Systems: Learn how to link customer systems together so you can talk to customers better.
- Use Data Analysis: Understand how to use information to make smart choices.
- Make Data Entry Better: Learn how to enter information quickly and correctly.
- Improve Communication: Get better at working together and sharing information with others.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre work to the next level with our Office Operations Expert Course. It's designed to make you better at technology, talking to people, and managing information. You'll learn how to use automation tools, connect customer systems (CRM), and understand data to make things run smoother. You'll also get better at working with others and talking to people inside the office so information flows easily. We'll teach you how to find information, enter it properly, and store it safely. You'll learn how to spot problems that slow things down and find ways to make things faster and better. Get real, useful skills that will make you a star in office operations.
Elevify advantages
Develop skills
- Master Automation Tools: Get good at using the newest technology to make work faster and easier.
- Connect CRM Systems: Learn how to link customer systems together so you can talk to customers better.
- Use Data Analysis: Understand how to use information to make smart choices.
- Make Data Entry Better: Learn how to enter information quickly and correctly.
- Improve Communication: Get better at working together and sharing information with others.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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