Public Service Training
Develop trusted, effective public services that citizens rely on. Gain knowledge of essential public service laws, create straightforward service standards, optimise queue management, coach frontline teams, and convert feedback into tangible performance gains in public administration.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to provide dependable, citizen-focused public services daily. Master key public service laws, establish clear standards, implement efficient queue systems to cut wait times, handle complaints effectively, improve frontline communication and staff coaching, and leverage feedback tools, KPIs, and affordable enhancements for ongoing, trackable improvements.
Elevify advantages
Develop skills
- Master frontline service: manage complaints and difficult citizens calmly with clear procedures.
- Optimise queues and spaces: create equitable, budget-friendly queues and waiting zones.
- Design service standards: chart citizen journeys and define precise, compliant SLAs.
- Convert feedback to action: transform basic surveys and grievances into rapid fixes.
- Deliver inclusive services: assist vulnerable populations with compassion and correct procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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