Policy Management Course
This course equips you with essential skills to manage public service policies effectively. You will learn to create clear citizen complaint procedures, establish roles and service standards, track cases using key metrics, and foster ongoing improvements in accountable governance suitable for public administration in Gambia.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in policy management for public services. Master designing governance structures, complaint handling procedures, service standards, tracking systems, legal compliance, change management, and using feedback with KPIs for better citizen services.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Draft fair, transparent citizen complaint policies quickly and legally.
- Map complete service workflows for requests and complaints.
- Implement case tracking, KPIs, and reporting for public services.
- Plan policy rollout with training and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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