Lesson 1Urgent care and stabilisation: protocols for thin/respiratory animals, fluid therapy basics, wound care, pain assessment and analgesia indicationsCovers quick checks for thin or breathing-troubled animals, safe oxygen help, basic fluid treatment, cleaning and wrapping wounds, and proper pain checks to give right pain relief on time under vet guidance.
Primary survey and triage categories at intakeRecognizing respiratory distress and cyanosisSafe oxygen delivery and positioning techniquesFluid therapy indications and monitoring basicsWound cleaning, bandaging, and pain scoringLesson 2Initial physical exam checklist for dogs, cats, and small mammals (temperature, hydration, body condition, respiratory/GI signs)Gives a clear intake exam list for dogs, cats, and small animals, checking vital signs, water levels in body, condition, and main body systems, so agents spot problems quick and call vets right away.
Safe handling for dogs, cats, small mammalsMeasuring temperature, pulse, and respirationAssessing hydration and body condition scoreScreening for respiratory and GI abnormalitiesDocumenting exam findings and concernsLesson 3Medical recordkeeping and ID: microchipping, temporary ID banding, intake forms, photographing and documenting clinical findingsTeaches making full, clear medical records at intake, giving and checking unique IDs, microchipping, temp ID bands, and taking photos of animals and health issues to help ID, care, and legal matters.
Standardized intake medical history formsAssigning shelter IDs and collar bandingMicrochip scanning and new chip placementPhotographing animals and key lesionsStoring and backing up digital recordsLesson 4Parasite control at intake: deworming regimens by age and species, flea/tick treatment, ectoparasite inspectionShows steps to control parasites at intake, like stool checks, deworming right for age and type, flea and tick stops, and good checks for outer parasites, while noting treatments and bad reactions.
Common internal and external parasites seenFecal sample collection and test optionsAge and species based deworming protocolsFlea and tick product selection and safetyRecording treatments and follow‑up dosesLesson 5Criteria for medical clearance for adoption: treatment milestones, neuter timing, follow-up medical commitments for adoptersSets out health clearance rules for adoption, like fixing or managing sickness, finishing main treatments, when to spay or neuter, and telling adopters about ongoing health needs and check-ups.
Minimum health standards for adoptionTracking treatment milestones and outcomesDetermining safe spay or neuter timingCommunicating chronic care needs to adoptersPost‑adoption medical follow‑up planningLesson 6Vaccination protocols at intake: core vaccines, timing, modified live vs killed, vaccine reactions and documentationExplains main intake shots for dogs and cats, best times by age and health, live vs killed types, spotting shot reactions, and proper recording for legal and health tracking.
Core vaccines for dogs and cats at intakeTiming by age, pregnancy, and health statusModified live versus killed vaccine selectionRecognizing and responding to vaccine reactionsRecording vaccines and lot numbers in recordsLesson 7Medication management for chronic cases (e.g., heart meds): owner surrender triage, medication reconciliation, continuity of care planningShows how to check owner-surrendered animals with long-term illness, confirm current meds, match med lists, and plan ongoing care with vets to keep safe, follow rules, and have clear next steps.
Interviewing owners about chronic conditionsCollecting and verifying prior prescriptionsMedication reconciliation and interaction checksCoordinating refills and dosing schedulesFlagging special monitoring needs in recordsLesson 8Isolation, quarantine, and cohorting: facility flow, length of isolation, PPE and sanitation between cohortsExplains setting up isolation, quarantine, and group plans, with movement flow, cage spots, protective gear, and cleaning between groups, to stop sickness spread while keeping care kind and staff safe.
Designing clean and dirty traffic flow pathsCriteria for isolation versus quarantine useCohorting by species, age, and risk factorsPPE selection, donning, and doffing stepsCleaning and disinfection between cohortsLesson 9Infectious disease screening at intake: core pathogens, when to test (FeLV/FIV, parvovirus, distemper, kennel cough, respiratory panels)Introduces common sickness risks at intake like FeLV, FIV, parvo, distemper, and breathing germs, and when to test who, how to take samples right, and read and record results properly.
Core canine and feline infectious risksFeLV and FIV testing indications and timingParvovirus and distemper test selectionRespiratory panels and kennel cough testingRecording and communicating test results
