Hospital Services Agent Course
This course develops essential skills for hospital services agents to enhance patient care coordination, operational efficiency, and service quality through practical training in communication, digital tools, and process improvement.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hospital Services Agent Course equips you with practical skills to coordinate patient services effectively, from admission to discharge. You will learn to manage bed flow, handle delays, utilise EHR tools, schedule transport, and assist patients with language or mobility challenges. Gain confidence in communication, resolve complaints professionally, and apply quality improvement techniques to enhance safety, efficiency, and the overall patient experience.
Elevify advantages
Develop skills
- Mastery in patient communication: provide clear, empathetic updates using simple language.
- Coordination of service pathways: streamline admissions, tests, and safe discharges.
- Operational prioritisation: triage tasks quickly and communicate clear priorities to the team.
- Digital hospital tools: utilise EHR, dashboards, and trackers for real-time coordination.
- Quality and patient experience: apply KPIs and PDSA cycles to improve daily operations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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