Patient Communication Skills Course
This course equips healthcare workers with strong skills for compassionate patient talks, especially hard ones like delivering bad news and end-of-life discussions. You will gain practical scripts, ways to de-escalate tension, tips for running family meetings, and self-care strategies to avoid burnout and boost teamwork in busy medical settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage challenging patient talks with poise and empathy. Master clear plain language, compassionate replies, tension reduction methods, and bad news delivery via SPIKES framework. Rehearse real-life dialogues, family conferences, follow-up plans, and self-care routines to fight burnout and improve team unity.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language effectively.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm emotional situations like anger, denial, or fears using empathy techniques.
- Guide family meetings to align goals, cover DNR orders, and record joint decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout, and seeking support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Giulio CarloDigital Marketing Student
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