Professional Hospitality Training
This course equips you with essential hospitality skills for 4-star hotels. Learn to map guest journeys, address issues, handle complaints, apply technology, and develop staff to enhance satisfaction, reviews, upsell opportunities, ADR, and RevPAR in tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to improve guest satisfaction and revenue in hospitality. Streamline housekeeping and front desk operations, create upsell strategies, manage guest data ethically, excel in service recovery, track KPIs, implement feedback, use automation, and foster service culture via staff training and management.
Elevify advantages
Develop skills
- Design guest journeys by mapping key hotel touchpoints to delight visitors.
- Master service recovery with quick complaint resolution and escalation processes.
- Leverage tech tools like PMS, CRM, and messaging for personalised guest experiences.
- Optimise operations and upsell services to increase ADR and RevPAR.
- Coach and empower teams through training and rewards for reliable service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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