Luxury Hotel Receptionist Training
This course equips you with essential 5-star front desk skills for luxury hotels, covering VIP check-ins, ethical upselling, overbooking management, and superior guest communication. Perfect for hospitality pros in travel and tourism seeking to excel in world-class service and advance their careers in high-end environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills for luxury hotel front desk excellence, including VIP guest handling, efficient check-in processes, room allocation for early arrivals, coordination with housekeeping, concierge, and bell services, complaint management, ethical upselling, overbooking solutions, plus practical scripts, emails, and templates to enhance satisfaction and revenue immediately.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service.
- Coordinate PMS systems with housekeeping, concierge, and bell staff.
- Develop ethical upselling techniques to boost hotel revenue.
- Excel in VIP handling, complaint resolution, and guest emails.
- Manage overbooking and incidents calmly to retain guests.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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