Hotel Receptionist Training
This course equips you with core front desk skills including reservations management, billing accuracy, guest communication, and complaint handling to confidently manage overbookings, busy periods, and service challenges. Develop the professional competencies sought by hotel employers in travel and tourism globally, ensuring readiness for real-world receptionist roles.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential front desk expertise through practical training on check-in, check-out procedures, managing reservations, handling upgrades and overbookings. Master effective guest interactions, resolving complaints, service recovery techniques, along with billing, payment processing, and corporate accounts. Enhance time management, multitasking abilities, professional behaviour, PMS system usage, shift handovers, and collaboration with hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks like smooth check-ins, check-outs, and room assignments.
- Develop precise hotel billing skills for payments, folios, refunds, and audits.
- Learn effective service recovery to quickly resolve complaints, noise problems, and difficult guests.
- Enhance professional communication for team coordination, incident logging, and shift management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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