Hotel Front Desk & Reservations Training Course
Gain essential skills for hotel front desk and reservations: expertly manage calls, check-ins, payments, overbookings, and guest issues. Perfect for tourism workers seeking top service standards and advancement in hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on abilities to handle phone inquiries, ensure precise reservations, and operate Property Management Systems effectively. Master streamlined check-in and check-out processes, verify payments and IDs, prevent overbookings, use proven guest interaction scripts, and resolve conflicts. Employ practical checklists to boost efficiency, sharpen time management, and maintain composure in high-pressure situations for consistent, professional guest service.
Elevify advantages
Develop skills
- Professional booking management: handle, record, and confirm reservations quickly.
- Skilled PMS usage: perform check-ins, check-outs, manage accounts, and track room availability.
- Effective overbooking handling: avoid problems, reassign rooms, and ensure guest happiness.
- Proficient billing and dispute resolution: correct accounts, handle payments, and settle issues.
- Superior front desk operations: follow checklists, manage priorities, and remain composed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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