Hotel Front Desk Receptionist Training Course
Master hotel front desk skills to handle check-in, billing disputes, room delays, and noise complaints with confidence. Learn guest communication, de-escalation, PMS and billing tools, and service recovery to boost guest satisfaction and your tourism career in Gambia.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk Receptionist Training Course equips you with practical skills for handling arrivals, check-ins, check-outs, and room readiness confidently. Master professional guest communication, key English-Spanish service phrases, billing dispute resolution, managing noise and delay incidents, basics of PMS and POS systems, documentation standards, and stress management tools to safeguard reputation and ensure consistent high-quality service every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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