Hotel Customer Service Protocols Course
This course teaches hotel customer service protocols to ensure consistent, high-quality guest experiences. It covers front desk scripts, check-in and check-out procedures, complaint handling, de-escalation techniques, feedback collection, and coordination with housekeeping and food & beverage departments. Ideal for travel and tourism professionals aiming to provide efficient, memorable stays from arrival to departure.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain clear standards for all guest interactions in hotels, including professional greetings, body language, scripts, shift checklists, inter-department coordination, and recordkeeping. Master complaint handling, de-escalation, and feedback collection to ensure efficient, consistent, and memorable guest experiences throughout their stay.
Elevify advantages
Develop skills
- Front desk scripting for consistent greetings and farewells.
- Guest-first mindset using hospitality principles daily.
- Shift coordination with checklists for housekeeping and F&B.
- Mastery of fast, accurate check-in and check-out processes.
- Complaint resolution through empathy, ownership, and logging.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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