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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain clear standards for all guest interactions in hotels, including professional greetings, body language, scripts, shift checklists, inter-department coordination, and recordkeeping. Master complaint handling, de-escalation, and feedback collection to ensure efficient, consistent, and memorable guest experiences throughout their stay.

Elevify advantages

Develop skills

  • Front desk scripting for consistent greetings and farewells.
  • Guest-first mindset using hospitality principles daily.
  • Shift coordination with checklists for housekeeping and F&B.
  • Mastery of fast, accurate check-in and check-out processes.
  • Complaint resolution through empathy, ownership, and logging.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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