Hotel Course
This course equips you with essential front office skills for hotel management, focusing on operations, guest interactions, service recovery, housekeeping coordination, and policy adherence to ensure exceptional guest experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hotel Course gives you practical front office skills to manage reservations, check-in, check-out, billing, and payment methods with confidence. Learn clear scripts for greeting guests, handling early arrivals, complaints, and noise issues, while documenting every interaction. Master housekeeping coordination, room readiness, service recovery, KPIs, SOPs, and daily shift routines to deliver smooth, efficient, and reliable guest experiences.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status fast.
- Guest communication: use pro scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply quick fixes, smart compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down, and maintenance notes.
- Hotel policies & safety: handle wake-up calls, noise, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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