Hotel and Catering Training
Boost your hotel and catering performance with hands-on training in guest journey design, F&B operations, service standards, KPIs, and staff coaching—built for travel and tourism professionals who want higher ratings, smoother shifts, and repeat bookings. This course equips you with practical tools to analyse guest journeys, read key KPIs, spot complaint causes, design SOPs, set SMART standards, coordinate shifts, and implement real-world training methods for boosted satisfaction, efficiency, and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Hotel and Catering Training gives you practical tools to raise service quality fast. Learn to analyse guest journeys, read key KPIs, spot root causes of complaints, design clear SOPs and checklists, set SMART service standards, coordinate shifts smoothly, and practice with real-world training methods, feedback loops, and improvement plans to boost satisfaction, efficiency, and revenue confidently.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every hotel touchpoint from arrival to checkout.
- Hotel KPI reading: interpret RevPAR, ADR and feedback to boost performance fast.
- Shift and staffing control: plan rosters, brief teams and manage peak hotel demand.
- Service standards design: build clear SOPs, checklists and SMART goals that work.
- Training plan creation: design quick, targeted hotel and F&B training that sticks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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