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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for setting standards, measuring performance, and resolving issues swiftly in hospitality and tourism. You will learn to use reviews and surveys as KPIs, map guest journeys, establish service levels, handle risks, and conduct audits. It includes ready-to-use SOPs, checklists, and training plans to increase satisfaction, minimise complaints, and maintain consistent operations.

Elevify advantages

Develop skills

  • Build tourism KPIs from reviews and surveys as quality metrics.
  • Design SMART service standards for the tourist journey.
  • Create SOPs, checklists, and SLAs for consistent travel quality.
  • Manage complaints quickly with structured intake, escalation, and resolution.
  • Lead continuous improvement via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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