Hospitality & Tourism Quality Management Course
Master Hospitality & Tourism Quality Management using practical tools to track KPIs, design service standards, manage risks, train teams, and convert guest feedback into ongoing improvements throughout the travel and tourism journey. This equips you to enhance satisfaction, cut complaints, and ensure reliable operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools for setting standards, measuring performance, and resolving issues swiftly in hospitality and tourism. You will learn to use reviews and surveys as KPIs, map guest journeys, establish service levels, handle risks, and conduct audits. It includes ready-to-use SOPs, checklists, and training plans to increase satisfaction, minimise complaints, and maintain consistent operations.
Elevify advantages
Develop skills
- Build tourism KPIs from reviews and surveys as quality metrics.
- Design SMART service standards for the tourist journey.
- Create SOPs, checklists, and SLAs for consistent travel quality.
- Manage complaints quickly with structured intake, escalation, and resolution.
- Lead continuous improvement via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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