Head Waiter / Dining Room Manager Course
Gain expertise as a Head Waiter or Dining Room Manager. This programme covers scripting guest journeys, managing allergies and incidents, coordinating teams during peaks, and using performance metrics to elevate service standards, increase table turnover, and improve guest satisfaction in bars and restaurants across Gambia.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on techniques to assess dining operations, improve seating arrangements, and enhance service flow from guest welcome to goodbye. You will master scripting guest interactions, handling allergies and incidents, managing busy periods, and effective team communication. Build strong leadership skills through defined roles, key performance indicators, and quick training sessions to ensure your team provides swift, secure, and reliable service on every shift.
Elevify advantages
Develop skills
- Service assessment: review guest experiences, resolve delays, and speed up table usage.
- Guest interaction planning: create scripts for greetings, sales boosts, and goodbyes to increase earnings.
- Allergy and incident management: control hazards, record problems, and safeguard the establishment.
- Team direction: instruct workers, allocate areas, and handle high-demand service smoothly.
- Performance guidance: monitor targets, conduct practice sessions, and rapidly enhance service levels.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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