Telephony Training
Gain expertise in contemporary telephony through practical VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, ensuring security, managing rollouts, and troubleshooting to provide dependable, high-quality voice services for organisations. It equips learners with skills for effective telephony implementation and maintenance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers practical training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, you will develop end-user training programs, manage smooth deployments, and use troubleshooting techniques to fix common problems in calls, messaging, and voicemail for reliable service.
Elevify advantages
Develop skills
- Design VoIP and UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Create numbering plans including user groups, extensions, and PSTN porting processes.
- Develop UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollouts with communication plans, pilot testing, go-live assistance, and user adoption strategies.
- Troubleshoot issues quickly, resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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