Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering diagnostics, repairs, and professional practices to resolve issues efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides a straightforward, repeatable method to fix problems quicker and with assurance. You will learn organised troubleshooting, LAN and VoIP diagnostics, Windows file sharing and permissions, laptop hardware and performance checks, and Windows 10/11 system tools. Develop solid communication, documentation, and escalation skills to handle every ticket accurately, efficiently, and professionally.
Elevify advantages
Develop skills
- Structured troubleshooting: apply quick, repeatable diagnostic frameworks.
- Network and VoIP fixes: resolve LAN, Wi-Fi, DNS, and call quality issues.
- Windows access repair: diagnose NTFS, shares, and authentication failures.
- Laptop performance tuning: solve driver, thermal, and storage-related slowdowns.
- Pro IT documentation: write clear tickets, evidence, and escalation notes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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