Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering diagnostics, repairs, and professional practices to resolve issues efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides a straightforward, repeatable method to fix problems quicker and with assurance. You will learn organised troubleshooting, LAN and VoIP diagnostics, Windows file sharing and permissions, laptop hardware and performance checks, and Windows 10/11 system tools. Develop solid communication, documentation, and escalation skills to handle every ticket accurately, efficiently, and professionally.
Elevify advantages
Develop skills
- Structured troubleshooting: apply quick, repeatable diagnostic frameworks.
- Network and VoIP fixes: resolve LAN, Wi-Fi, DNS, and call quality issues.
- Windows access repair: diagnose NTFS, shares, and authentication failures.
- Laptop performance tuning: solve driver, thermal, and storage-related slowdowns.
- Pro IT documentation: write clear tickets, evidence, and escalation notes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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