ServiceNow Reporting Training
Master ServiceNow Reporting to turn service desk data into clear, actionable insights. Learn to build fast reports, design executive dashboards, track KPIs, and use Performance Analytics so you can drive better decisions and improve IT service performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
ServiceNow Reporting Training teaches how to create accurate, high-performing reports and dashboards that show real service desk performance. Design data sources, use calculated fields, optimise queries, and apply best practices for tables, SLAs, and CMDB. Cover KPIs, Performance Analytics, automation, governance, and rollout to keep reporting reliable, actionable, and aligned with business goals.
Elevify advantages
Develop skills
- ServiceNow report design: build optimized, high-impact reports in minutes.
- Dashboard creation: design executive and team views with real-time Service Desk KPIs.
- KPI and SLA analytics: track CSAT, backlog, MTTR, and breach rates with confidence.
- Data modeling for reporting: use tables, SLAs, and CMDB to power accurate insights.
- Performance Analytics & automation: schedule alerts, scorecards, and flows fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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