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ServiceNow Administration Course

ServiceNow Administration Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for everyday use. You'll learn to create efficient forms, implement UI policies, and manage fields to ensure better data quality. Set up SLAs, escalations, and automatic routing, then develop straightforward reports and dashboards that boost visibility, hasten resolutions, and enable data-informed choices in your organisation.

Elevify advantages

Develop skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
  • Automate routing: build intelligent assignment rules using Flow Designer and Business Rules.
  • Customise forms securely: add fields, UI Policies, and client logic following best practices.
  • Build ServiceNow reports and dashboards: highlight KPIs and provide insights ready for managers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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