office IT support course
Gain expertise in handling everyday office IT challenges like Word launch errors, sluggish Outlook performance, and printer malfunctions on shared networks. Develop proficiency in secure remote support tools, structured troubleshooting checklists, detailed incident documentation, and preventive maintenance routines. Enhance your communication skills to interact professionally with users in contemporary IT settings, enabling quick resolutions and minimal downtime.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills to confidently resolve common office IT problems. You'll master step-by-step fixes for Word startup failures, Outlook slowdowns or freezes, and network printer issues. Additionally, learn secure remote access techniques, effective user communication, precise ticket logging, and proactive maintenance strategies to swiftly address incidents and ensure seamless daily operations.
Elevify advantages
Develop skills
- Troubleshoot Microsoft Office apps: rapidly resolve Word and Outlook problems in live office settings.
- Support network printers: expertly diagnose and fix slow printing, blank pages, or print failures.
- Manage remote helpdesk processes: effectively triage, prioritise, and log support tickets professionally.
- Deliver secure remote assistance: safely operate remote tools while communicating clearly with users.
- Implement preventive IT upkeep: perform swift checks, backups, and runbooks to reduce disruptions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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