Key User (Super User) training course
Become a trusted Key User in ServiceFlow. Master ticket handling, SLAs, and knowledge base design while learning how to coach teams, deliver effective training, and drive continuous improvement in your IT support operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key User (Super User) Training Course gives you practical skills to handle tickets with confidence, maintain a clean knowledge base, and deliver effective training to your team. Learn ServiceFlow fundamentals, hands-on workflows, quality standards, and governance, while using real scenarios, clear templates, and reusable job aids to drive accuracy, faster resolution, and continuous improvement.
Elevify advantages
Develop skills
- ServiceFlow ticket mastery: handle, route, and close tickets with confidence.
- Knowledge base design: build, tag, and maintain high-impact support articles.
- Training delivery skills: run focused demos, job aids, and on-the-job coaching.
- Quality and SLA control: apply KPIs, audits, and escalation rules in daily work.
- Continuous improvement: use metrics and feedback to refine support processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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