Jira Service Desk training
4.8/5
Master Jira Service Management Cloud for IT support. This course covers project setup, request types, portals, SLAs, queues, automation, workflows, dashboards, reports, and knowledge management to reduce resolution times, improve CSAT, and create scalable ITSM processes for efficient tech teams.

4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on expertise in Jira Service Management Cloud. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and transition smoothly from email to portal support while planning knowledge and communication strategies.
Elevify advantages
Develop skills
- Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly UX.
- Master SLAs, priorities, and scalable automation rules.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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