IT support technician training
Gain expertise in everyday IT support: troubleshoot Wi-Fi and networks, fix printers and USB issues, resolve AV and account problems, and manage tickets professionally with SLA knowledge to advance your IT career. This course delivers practical skills for immediate workplace impact, covering diagnostics, user management, and customer service essentials in a structured format.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
IT Support Technician Training equips you with hands-on, job-ready skills to quickly resolve real user problems. Master ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, plus Wi-Fi, printer, and collaboration tool fixes using reliable diagnostics. Develop strong communication, documentation, and remote support skills in this intensive course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve spotty connections using essential CLI commands.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and Active Directory accounts: Diagnose login failures, account locks, and domain integration.
- User onboarding and file permissions: Set up accounts and protect shared resources efficiently.
- Expert help desk interactions: Manage tickets, meet SLAs, and deal with challenging customers smoothly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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