IT Support Technician Course
This course provides practical training in IT support, focusing on troubleshooting Windows issues, network diagnostics, remote assistance, incident management, and documentation to deliver efficient and reliable technical support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and reliable checks. You will also gain knowledge in remote troubleshooting, clear documentation, effective incident triage, and communication templates to solve problems quicker and provide dependable, consistent support.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly fix file sharing, printers, and desktop slowdowns.
- Network diagnostics: apply ping, tracert, and Wi-Fi tools to sort out outages fast.
- Remote support: use RDP and command-line tools for secure and speedy help.
- Incident triage: prioritise tickets based on impact, urgency, and SLA guidelines.
- IT documentation: create clear tickets, runbooks, and post-incident reports.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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