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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and reliable checks. You will also gain knowledge in remote troubleshooting, clear documentation, effective incident triage, and communication templates to solve problems quicker and provide dependable, consistent support.

Elevify advantages

Develop skills

  • Windows troubleshooting: quickly fix file sharing, printers, and desktop slowdowns.
  • Network diagnostics: apply ping, tracert, and Wi-Fi tools to sort out outages fast.
  • Remote support: use RDP and command-line tools for secure and speedy help.
  • Incident triage: prioritise tickets based on impact, urgency, and SLA guidelines.
  • IT documentation: create clear tickets, runbooks, and post-incident reports.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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