IT Support Course
This course equips learners with essential IT support skills, focusing on troubleshooting common hardware, software, and network issues, effective ticketing, and user communication to provide reliable support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Course provides practical, step-by-step skills to fix Windows 10 performance problems, sort out VPN and remote connection issues, and quickly resolve printer and peripheral faults. You will learn effective ticket handling, communicating with users, and proper escalation, along with troubleshooting Microsoft 365 identities, conducting good interviews, and keeping records to offer dependable and efficient support in any setting.
Elevify advantages
Develop skills
- Windows performance fixes: quickly diagnose slow PCs with built-in tools.
- VPN and remote access: resolve auth, DNS, and client issues fast.
- Printer and peripheral support: pinpoint driver, queue, and network faults.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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