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IT Support Course

IT Support Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Support Course provides practical, step-by-step skills to fix Windows 10 performance problems, sort out VPN and remote connection issues, and quickly resolve printer and peripheral faults. You will learn effective ticket handling, communicating with users, and proper escalation, along with troubleshooting Microsoft 365 identities, conducting good interviews, and keeping records to offer dependable and efficient support in any setting.

Elevify advantages

Develop skills

  • Windows performance fixes: quickly diagnose slow PCs with built-in tools.
  • VPN and remote access: resolve auth, DNS, and client issues fast.
  • Printer and peripheral support: pinpoint driver, queue, and network faults.
  • Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
  • Pro IT ticketing: triage, document, and communicate clearly in short cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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