IT Service Management (ITSM) Course
This course equips participants with essential ITSM skills tailored for SaaS environments, focusing on workflow design, performance metrics, and governance to enhance service reliability and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Service Management (ITSM) Course provides practical skills to design a clear service catalogue, define SLAs, and structure incident, request, and change workflows that really work. Learn how to set SMART goals, track KPIs like MTTR and change success rate, build effective dashboards, and run monthly reviews so you can reduce recurring issues, improve customer experience, and support reliable, scalable services.
Elevify advantages
Develop skills
- ITSM foundations for SaaS: set SMART goals and align services to business value.
- Incident and request workflows: design, route, and measure for fast SaaS support.
- Change and release control: manage risk with approvals, testing, and rollback plans.
- Service catalogue design: define SaaS services, SLAs, tiers, and clear service boundaries.
- ITSM reporting and governance: build dashboards, KPIs, roles, and CMDB basics.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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