IT Department Course
This course equips IT professionals with essential skills to optimize operations, design effective models, streamline processes, manage metrics and risks, and improve stakeholder communication using practical templates and workflows.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Department Course provides practical tools to evaluate current operations, create an effective operating model, and simplify request, project, and change processes. You will learn to set service levels, develop useful dashboards, handle risk and cybersecurity controls, and enhance communication with leadership and stakeholders using ready-to-use templates, workflows, and governance models for quick, dependable outcomes.
Elevify advantages
Develop skills
- IT operations assessment: quickly identify gaps, risks, and easy wins.
- IT operating model design: organise teams, roles, and workflows for maximum impact.
- ITSM process setup: establish efficient request, incident, and change workflows rapidly.
- Metrics and SLA management: set, monitor, and report IT performance transparently.
- Operational risk and security: implement affordable controls for robust IT.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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