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ISO 20000 Course

ISO 20000 Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This ISO 20000 Course provides practical skills to design and manage a compliant service management system. Learn core requirements, SMS scope, service catalogues, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.

Elevify advantages

Develop skills

  • Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
  • Implement incident, problem and request flows aligned with ISO 20000.
  • Manage change, configuration and releases with CMDB and CAB best practices.
  • Build SLA, availability and continuity plans with clear KPIs and monitoring.
  • Run ISO 20000 audits, reports and continual improvement using PDCA.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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