Digital mediation training
Digital Mediation Training prepares tech professionals to help vulnerable users navigate digital public services confidently. It focuses on onboarding, accessibility, safety, privacy, and designing workflows for services like health appointments and unemployment benefits, ensuring smooth and supportive experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to confidently assist users with online public services. You will design user-friendly onboarding processes, create supportive scripts, and communicate clearly with hesitant users. It covers accessibility, safety, privacy, and step-by-step guides for health appointments and unemployment benefits, along with tools for evaluation and improvement.
Elevify advantages
Develop skills
- Design digital onboarding for smooth user journeys.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety topics like passwords, 2FA, scams, and consent.
- Map complex e-services into simple guided steps.
- Use data from usage, failures, and feedback to improve support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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