Customer Relationship Management Course
This course equips you with essential skills to implement and optimize CRM systems for improved customer engagement and business performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Relationship Management Course teaches you how to create a practical CRM data model, clean and move records, and set up reliable dashboards for pipeline, revenue, and support performance. You will learn to set secure roles, safeguard sensitive fields, and set up audit trails while building automated lead, ticket, and follow-up workflows that boost adoption, provide clear reporting, and deliver measurable business results.
Elevify advantages
Develop skills
- Design CRM data models: map Accounts, Contacts, Leads, and Deals quickly.
- Build clean CRM databases: remove duplicates, standardise, and validate customer data.
- Configure secure CRM access: set roles, field security, and audit trails.
- Automate sales and support: create lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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