ISO 20000 Course
This course equips participants with essential skills to implement and maintain an ISO 20000-compliant service management system, covering design, processes, monitoring, and improvement practices for certification success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This ISO 20000 Course provides practical skills to design and manage a compliant service management system. Learn core requirements, SMS scope, service catalogues, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.
Elevify advantages
Develop skills
- Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
- Implement incident, problem and request flows aligned with ISO 20000.
- Manage change, configuration and releases with CMDB and CAB best practices.
- Build SLA, availability and continuity plans with clear KPIs and monitoring.
- Run ISO 20000 audits, reports and continual improvement using PDCA.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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