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ISO 20000 Course

ISO 20000 Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This ISO 20000 Course provides practical skills to design and manage a compliant service management system. Learn core requirements, SMS scope, service catalogues, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.

Elevify advantages

Develop skills

  • Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
  • Implement incident, problem and request flows aligned with ISO 20000.
  • Manage change, configuration and releases with CMDB and CAB best practices.
  • Build SLA, availability and continuity plans with clear KPIs and monitoring.
  • Run ISO 20000 audits, reports and continual improvement using PDCA.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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