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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Technical Support Basics Course equips you with hands-on skills to manage real-life problems confidently. You'll learn systematic ways to fix performance glitches, sort out printer faults clearly, and do step-by-step checks for network links. Develop solid talking habits, from kind chats with users to short ticket updates, plus sorting, quick checks, and passing on issues so you fix things quicker and better.

Elevify advantages

Develop skills

  • Performance fixing: spot CPU, memory, disk, and network problems fast.
  • Network checks: use ping, tracert, and DNS to sort connection issues.
  • Printer help: clear queues, drivers, spooler faults, and know when to pass on.
  • Problem sorting: rank tickets by effect and rush for quick, sharp replies.
  • User talks: use clear, kind words for chat, email, and phone help.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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