Technical Support Fundamentals Course
This course provides foundational skills in technical support, covering troubleshooting, communication, and efficient issue resolution.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Basics Course equips you with hands-on skills to manage real-life problems confidently. You'll learn systematic ways to fix performance glitches, sort out printer faults clearly, and do step-by-step checks for network links. Develop solid talking habits, from kind chats with users to short ticket updates, plus sorting, quick checks, and passing on issues so you fix things quicker and better.
Elevify advantages
Develop skills
- Performance fixing: spot CPU, memory, disk, and network problems fast.
- Network checks: use ping, tracert, and DNS to sort connection issues.
- Printer help: clear queues, drivers, spooler faults, and know when to pass on.
- Problem sorting: rank tickets by effect and rush for quick, sharp replies.
- User talks: use clear, kind words for chat, email, and phone help.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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